Terms and Conditions

1. These terms and conditions of service are agreed between Ponto Alto - Fios e Lavores, Unipessoal Lda (NIPC 519295900), with headquarters at Rua do Matadouro, nº6B - Serra do Calvo, 2530-280 Lourinhã, hereinafter referred to as "Ponto Alto", and persons who wish to make purchases through the "Loja Ponto Alto" website www.pontoalto.pt, referred to as customer(s).

2. The purpose of these general conditions of sale is to provide and define all the necessary information to the user about the ordering, selling, payment, and delivery methods for purchases made on the "Loja Ponto Alto" website www.pontoalto.pt. 

3. The payment methods available on the Ponto Alto website are debit/credit card, MBWay, Paypal, and others provided by the Shop service.

4. All items available in the Ponto Alto store have the selling price indicated with VAT included at the legal rate in force.

5. The value of shipping costs is added to the price of the products and will appear clearly at the end and before confirming your order. Ponto Alto dispatches orders within a maximum of two working days after payment confirmation. Orders can also be collected at the store, with no additional shipping costs.

6. In case of lost shipments, Ponto Alto will reimburse the customer for the total value of the order. If the order is returned to Ponto Alto due to an incorrect or insufficient address, or if it was not collected in time at the Post Office by the Customer, re-shipment will only be made after a new payment of shipping costs.

7. If items are ordered and are out of stock, customers will be promptly informed and fully reimbursed for the value of the items that are not delivered.

8. Customers may proceed with the return of defective items, in which case they will be reimbursed for the total value of the items and the respective shipping costs. Only items that are in the same condition as when they were sent will be accepted.

9. The customer has the right to withdraw from the contract within 14 days, without needing to state any reason.

The period for exercising your right of free withdrawal from the contract and thus deciding that you do not wish to keep the purchased items, expires 15 days from the day after the day on which the Customer acquires, or a third party indicated by them acquires, physical possession of the items.
In order to exercise your right of free withdrawal, you must communicate your decision to Ponto Alto via email to info [at] pontoalto.pt. For the withdrawal period to be respected, it is sufficient that your communication concerning the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

In case of termination of this contract, the customer will be reimbursed for the amount paid for the items, without undue delay, and at the latest within 14 days from the date on which we were informed of your decision. We will make the reimbursement using the same payment method you used in the initial transaction.
The customer will bear the costs of returning the items.
You must return or deliver to our store, whose address is stated above, without undue delay and at the latest within 14 days after informing us of the free withdrawal from the contract.
The items must be returned in the same conditions in which they were sent.

10. The customer may submit their complaints to Ponto Alto located at Travessa do Rossio 3A 2530-132 Lourinhã, or electronically via info [at] pontoalto.pt.

11. In case of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for consumer disputes:
National Center for Consumer Conflict Information and Arbitration (CNIACC)

More information at Consumer Portal: www.consumidor.pt.